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Located in Seattle ,WADo you enjoy working with people and have excellent customer service skills? Are you looking to move into a professional, office/administrative career or gain office experience? This is the ideal position if you want to get your foot in the door with a well-established Seattle company and grow your office professionals skills.
DUTIES:
- Handle inbound customer contacts and process all requests.
- Enter customer orders, catalog requests and other information into computer systems.
- Handle and resolve customer service inquiries.
- Handle customer service-related projects and/or tasks as assigned by supervisors.
- Quickly answer inbound telephone calls from customers and other external contacts.
- Manage inbound contacts via telephone, e-mail, fax, mail at large volumes.
- Process customer orders, catalog requests and all other customer service inquiries.
- Able to manage other customer-related projects including:
- Billing
- Returns processing
- Backorder processing
- Order and invoice proofing
- Order printing
- Credit card processing
- Fax processing
- Web order processing
- Customer correspondence
- Custom order coordination
- General office duties
- Experience in customer service work.
- High school diploma and some college education or equivalent work experience.
- Experience working on computers; preference for those with Windows experience.
- Skills in problem-solving, written and verbal communication.
- Fluency in writing and speaking the English language.
- Stable work history and longevity in jobs.
Express Office: Seattle
2401 Fourth Avenue
Suite 150
Seattle, WA 98121
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